Privacy & Cookie Policy – Naga Naturals
Last Updated: 20 July 2025
At Naga Naturals, we are committed to protecting your personal information and respecting your privacy in accordance with applicable data protection laws in Botswana and international best practices.
1. What Information Do We Collect?
When you make a purchase from our website, we collect personal information such as:
- Full name
- Delivery address
- Email address
- Contact number
We also collect your computer’s IP address to help us learn about your browser and device, improving your shopping experience.
With your permission, we may send you marketing emails about new products, exclusive offers, and store updates.
2. Consent
How Do We Obtain Consent?
By providing personal information during a transaction (e.g., making a purchase, verifying payment, arranging delivery), you consent to our collecting and using that information for the stated purpose only.
If we need your data for any other reason (e.g., marketing), we will either ask for your express consent or provide you with the option to decline.
How to Withdraw Consent
If you change your mind, you may withdraw your consent at any time by contacting us at:
📧 [email protected]
3. Disclosure of Personal Information
We may disclose your personal information:
- If required by Botswana law or other legal obligations;
- If you violate our Terms & Conditions.
4. WooCommerce & WordPress
Our store is hosted on WooCommerce, which provides the secure e-commerce platform we use to offer our products and services online.
Your data is stored via WooCommerce’s data storage systems, databases, and platform infrastructure, all protected behind a secure firewall.
5. Payment Information
If you select a direct payment gateway to complete your transaction:
- Your credit card data is processed and encrypted via PCI-DSS (Payment Card Industry Data Security Standards).
- Your purchase data is retained only as long as needed to finalize your transaction, then deleted.
- All payment gateways comply with PCI-DSS requirements, which are governed by the PCI Security Standards Council — a collaborative effort of brands like Visa, MasterCard, American Express, and Discover.
These standards help ensure that your card information is handled securely by both Naga Naturals and our payment processors.
For more information, you can review WooCommerce’s Privacy Policy.
6. Third-Party Services
We only share your personal data with trusted third-party providers to the extent necessary for:
- Payment processing
- Courier and delivery services (e.g., DHL, FedEx, Sprint Couriers)
- Communication and marketing support
Please note: Each third-party provider has its own privacy policy and may operate under different jurisdictional laws. We recommend reviewing their policies directly if you have concerns.
Once you leave our website or are redirected to a third-party site, our Privacy Policy no longer applies.
7. Security
We take your privacy seriously and use advanced security protocols to protect your information, including:
- SSL encryption during data transmission
- AES-256 encryption for stored data
- PCI-DSS compliance for payment systems
Although no method of data transmission is 100% secure, we adhere to globally recognized standards to protect your information.
8. Cookies
Our website uses cookies to:
- Enhance your Browse experience
- Provide personalized content and product recommendations
- Track website performance
By using our site, you agree to our use of cookies. You may disable cookies via your browser settings, but this may impact website functionality.
9. Age of Consent
By using this website, you confirm that you are at least 18 years of age, or that you are the legal guardian authorizing use of this site by a minor in your care.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting. If significant changes are made, we will notify you here or via email where possible.
In the event of a business acquisition or merger, your personal data may be transferred to the new entity for continuity of service.
11. Questions & Contact Information
To access, correct, update, or delete any personal information we hold about you—or for privacy-related concerns—please contact:
📧 Email: [email protected]
📞 Phone: +267 75294416
📍 Location: Phase 2, Gaborone, Botswana